Conditions of Use - Hago-Kelbor
General Terms and Conditions for Consumers
These General Terms and Conditions (GTC) apply to all deliveries by Hago (Hago-Shop.de) to consumers (§ 13 BGB).
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
The purchase contract is concluded with:
Hago, Martin HackelbörgerKolpingstr. 9, D-59329 Wadersloh
Germany
VAT ID: DE211979873
Phone: +49 2523 959611
Email: Service (at) hago-shop.de
- The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors and omissions excepted.
- By clicking the button [Buy], you place a binding order for the goods listed on the order page.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
Hago, Martin Hackelbörger
Kolpingstr. 9, D-59329 Wadersloh, Germany
Phone: 0049 2523 959611 | Email: Service (at) hago-shop.de
Inform us by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the Model Withdrawal Form (PDF) or our Online Withdrawal Form, but it is not obligatory. Any other clear statement is also effective.
If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g., by email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- For the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- For the supply of goods that can spoil quickly or whose expiration date would quickly be exceeded.
- For the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
- For the supply of goods if, after delivery, they are inseparably mixed with other items due to their nature.
- For the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no control.
- For the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
- For the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
The prices include statutory VAT. For deliveries to other EU countries, the VAT rate is adjusted to the rate applicable there (OSS procedure).
Shipping costs Germany: Flat rate €5.50 (free shipping for orders over €30.00).
Delivery time Germany: Up to 5 days. Details for international shipping can be found under Shipping Costs and Delivery Times.
Payment can be made by invoice, SEPA direct debit, or PayPal (incl. credit card).
- Invoice (Germany): Due within 10 days after receipt of goods.
- Invoice (EU): Due within 14 days after receipt of goods.
- Retention of Title: The goods remain our property until full payment has been made.
GTC for Resellers (B2B)
These terms apply exclusively to entrepreneurs (§ 14 BGB), legal entities under public law, or special funds under public law. Deviating conditions of the purchaser are not recognized unless we expressly agree to their validity in writing.
Offers are subject to change. We are entitled to accept the contract offer within two weeks. The conclusion of the contract is subject to correct and timely self-supply.
In case of delivery delays, a reasonable grace period (min. 14 days) must be set.
Obvious defects must be reported in writing within four weeks of receipt (preclusion period). The warranty period for new goods is one year from delivery; for used goods, it is also one year.
The entrepreneur does not receive any guarantees in the legal sense from us.
Shipping is at the risk of the entrepreneur. The risk passes to the buyer upon handover to the carrier.
Transport damage must be reported immediately with confirmation from the transport company.
Invoices are payable net within 14 days. Offsetting is only permitted with undisputed or legally established claims.
Extended Retention of Title: The goods remain our property until all claims from the ongoing business relationship have been settled. The entrepreneur is entitled to resell the goods in the ordinary course of business; he hereby assigns to us all claims in the amount of the invoice amount that accrue to him through the resale.
In accordance with the applicable waste and packaging law provisions, we contractually transfer the obligation incumbent upon us to take back and recycle used, completely empty transport and commercial packaging to the buyer.
The buyer hereby undertakes to collect the B2B packaging delivered by us to them (e.g., cardboard boxes, filling material, pallets) at their own expense at the place of generation and to send them for proper and legally compliant recycling. A return of the packaging to us is therefore excluded, unless expressly agreed otherwise in writing in individual cases.
German law applies. If the entrepreneur is a merchant, the exclusive place of jurisdiction is our registered office (Wadersloh).
Should individual provisions be ineffective, the contract remains effective in all other respects.